Sub Par room assignment due to overbooking
recently stayed at Disney’s Grand Floridian Resort & Spa using Disney Vacation Club points, and unfortunately this was one of our more frustrating Disney experiences. We were assigned a handicap-accessible room, despite having previously called ahead after a past stay to specifically request that we not be placed in one again. I completely understand the importance of having these rooms available, but the layout simply doesn’t work well for our family. The lower countertops, bathroom setup, and overall design created challenges, especially with kids, and made the room noticeably less functional. What was most disappointing wasn’t just the room itself, but the lack of any solution. We spent valuable vacation time trying to address the issue, only to be told nothing could be done. For a resort at this price point and reputation, that was surprising. We’ve been long-time Disney Vacation Club members and typically have great experiences. We spend a lot of time at Disney properties, dining, shopping, and really investing in the experience—which is why this stood out. This felt like a preventable issue that wasn’t taken seriously. If you’re particular about room layout, I would strongly recommend confirming your room assignment in advance and not relying solely on requests being noted. Overall, the property itself is beautiful, but this experience definitely impacted our stay
