High Hopes from what we saw on the website but just ok. We had marked “early arrival” as the check-in questionnaire asked, yet upon arrival, we were told it would be 4-5 hours until the room was ready,BUT they just happened to have A Family Suite ready if we wanted to spend the $. We had been up since 3am, so we spent it, only to arrive to the room with maintenance inside (big cart in the middle of the living room) working. He was very nice, but we were tired, and paid the extra $ to be able to relax. He finished up and then we were allowed to use our room. He hadn’t cleared it to be rented yet, but they sold it to us anyway.
So, for the extra $, we had a mini fridge that rocked and got jammed on the cupboard next to it, kitchen stools that were old and had holes in them, a safe that didn’t work and almost nowhere to put clothes.
The beds are comfy, the food is basic cafeteria style-pricey and just ok. The decor and music is fun, as well as the Lazy River. Bowling was fun, but it was surprising to find it was an additional fee, as the website made it sound like it was an amenity and a perk of staying at the hotel. They also asked if we were there for a special reason-yes, anniversary. Not sure why they asked-never acknowledged it. Shuttle service was good, like at Disney. Only resemblance to Disney, who does everything to perfection and makes every visit special.
All staff was very friendly and helpful. Completed Cabana Bay survey and mentioned room issues and they basically replied, “sucks to suck” but we hope you’ll stay with us again. Probably not.