Felt Overlooked and Unwelcome
We checked in on 04/01 with a planned check-out on 04/03, but unfortunately, our experience was disappointing from the very beginning. At check-in, we were told our reservation was for two people instead of four, despite having confirmation showing otherwise. Fixing this took about an hour. After a 13-hour drive, with my daughter sick and lying on the lobby couch with a fever, this delay was incredibly frustrating. We explained that we didn’t mind getting the room even if it wasn’t fully ready—we just needed a place to rest—but it still took a long time to resolve. When we were finally given a room, it was located in Casita 3 on the 4th floor, the farthest building from the parking lot. The elevators were at the opposite end from our room, which made it extremely inconvenient, especially with luggage and a sick child. Using the stairs wasn’t an option for us. Once inside, the room was very small—so much so that we could barely fit our luggage comfortably. At that point, the “Disney experience” we were hoping for had turned into frustration and disappointment. We felt overlooked and unimportant as guests. Because of this, we decided to check out early after just one night and moved to another (non-Disney) hotel, where we had a significantly better experience and felt much more welcomed. This was especially upsetting because we’ve been coming to Disney with our daughters since they were little. Sadly, this experience has made us question whether we want to return. I don’t usually leave negative reviews, but this experience felt important to share.
