RESORT

Dream Castle Hotel

Name: Dream Castle Hotel
Price range: $$$

Disneyland Paris Partner · Europe

A four-star partner hotel in Magny-le-Hongre, Dream Castle sits about ten minutes from Disneyland Paris and leans hard into the fairytale theme — think canopied beds, tapestries, murals, and gilded interiors throughout its 399 rooms and suites. A free shuttle runs to the Disney parks, and parking is included when you book direct. The French formal gardens add a surprisingly elegant touch outside. Facilities are solid for families: there's an outdoor pool, an indoor pool and spa, a kids' splash area, an arcade, and playground spaces. Two restaurants, a bar, and terrace dining cover meals on-site. It suits families wanting the Disney atmosphere without the on-site price tag, though the TripAdvisor score (3.7) suggests experiences can vary — worth reading recent reviews before booking.

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See what guests say about Dream Castle Hotel Rated 3.7/5 from 7,448 reviews on TripAdvisor

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Map showing location of Dream Castle Hotel

Rating

7,448 reviews

Location 4.2

Sleep Quality 4.1

Rooms 4.0

Service 3.7

Value 3.6

Cleanliness 3.9

B8309HOclairem

Ok for a short stay

Family of 5 stayed in ajoining rooms. Rooms clean, comfortable and quiet, we loved them. Hotel is clean, spacious and feels 4 star. We would recommend however the shuttle bus was crazy so we ended up paying ubers to and from the parks. Theres no amenities close so we had to eat lunch and dinner at the park which was costly. Hotel breakfast was just ok, bit chaotic due to number of people but we filled up on bread and fruit. Our big disappointment was we had dinner at the hotel at 38 euro per head. Choice and quality was poor and kids went hungry as only has cold chips and hard nuggets. I asked for plain pasta and was told no. They didnt even have ice-cream for kids so for a child friendly Hotel it was a let down. Adult food not much better. The pool was great, check in staff friendly but there is room for improvement. Its a one and done for us.

davidgW225AH

DO NOT STAY HERE – SERIOUS HYGIENE ISSUE (USED CONDOM FOUND IN ROOM 🤢)

DO NOT STAY HERE – SERIOUS HYGIENE ISSUE (USED CONDOM FOUND IN ROOM 🤢) We recently returned from a 3-day stay at Dream Castle Hotel, and unfortunately our experience was extremely disappointing. On arrival, the reception area appeared clean, modern, and welcoming. However, shortly after settling into our room, our 2-year-old daughter found a used condom in the wardrobe/bathroom area. This was absolutely shocking and completely unacceptable, posing a serious hygiene and health risk. We immediately reported this to reception. While the staff initially apologised, they told us we would need to email management to let them investigate. The response from the head of staff, Gerard, was extremely poor and lacked any real concern. We were offered just three complimentary drinks and a late checkout for what was a major incident—this felt dismissive and inappropriate given the severity of the situation. To make matters worse, we also discovered that the towels provided were dirty, with visible beard shavings on them. Staff informed us this was an ongoing issue with their external laundry provider—something they were clearly aware of, yet had not resolved. This raises serious concerns about the hotel’s hygiene standards overall. The most upsetting part of this experience was the implication in Gerard’s email that we may have planted the condom ourselves. This accusation was both offensive and completely unprofessional. The hotel has refused any meaningful compensation, which is extremely disappointing given the circumstances. We have since raised a formal complaint with Love Holidays, as we do not believe this hotel is safe or suitable—especially for families with young children. If you are planning a trip to Disney and want a clean, safe, and enjoyable stay, I strongly recommend choosing one of the many other hotels in the area. This experience completely ruined what should have been a special trip.

Voyage27187446561

La Rotissoire Restaurant

The restaurant La Rotissoire was a very disappointing experience. My family and I were truly let down by the overall quality of the meal, especially considering the price of €38 per person, excluding drinks. Although the staff was polite, friendly, and professional, unfortunately the food did not meet expectations at all. The carrots had no flavour and seemed to be nothing more than plain sliced vegetables. Most of the dishes were fried, and there was not even a proper fresh salad with lettuce and tomatoes to balance the meal. For the amount charged, we expected a much better dining experience, with higher-quality food and more attention to taste. Overall, it was an overpriced experience that was definitely not worth the money.

I7153UAjades

Not 4-star – unsafe room, mould, theft and zero accountability

We booked this as a family trip for my son’s 7th birthday, and it was honestly one of the most disappointing hotel experiences I have had. This hotel is absolutely not 4-star standard. The room was in a shocking condition. The bed structure was visibly damaged, with splitting wood and loose fixings, creating a clear safety hazard. In a family room where a child is sleeping, this is completely unacceptable and dangerous. The bathroom was no better – visible mould, a cracked toilet, and generally poor maintenance throughout. This is not wear and tear, this is neglect. To make matters worse, items were stolen from a locked locker at the swimming pool, including my shoes (worth over £100) and my children’s belongings. Staff were completely dismissive, refused to check CCTV, and told me to go to the police instead of offering any support or even basic concern. The lack of accountability was shocking. Customer service throughout the stay was extremely poor. Staff were unhelpful, lacked any empathy, and appeared uninterested in resolving issues. At checkout, there was no apology, no acknowledgment, and no attempt to make things right. Overall, this hotel fell far below what is advertised and what was paid for. It is not 4-star in any sense – not in condition, not in cleanliness, and certainly not in service. I would strongly advise others, particularly families, to avoid.

ltravelcGlasgow, Scotland

Disappointing

Very disappointed in hotel. Carpet in room stained and dirty, could tell not properly cleaned when we first arrived, mould in bathroom silicone and very dated. Room was so so warm, air con doesn’t work, just blows hot air. Pillow was so thick and hard, we all ended up putting towels rolled up into a pillowcase to get a sleep, far too high for children anyway. Never used the shuttle bus, it was full everyday when it arrived to hotel for pick up. Not a huge selection at breakfast, baguette was rock hard and salad/fruit didn’t taste fresh. Overall full family was dissapointed with the hotel, I would say most definitely not a 4 star hotel and would not return or recommend.

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