Our stuff was “lost” and never found
Staying at a Disney Resort I expect top notch service from start to finish. We had all of that until the very end. In the rush of checking out with our three year old toddler, we left her two bedtime books in the room. We immediately realized after arriving at our air bnb that same evening after checking out, and my husband called and they said lost and found items go to the cleaning service main house and are dispatched two to three days. We filed the claim. Waited and waited. We were in Orlando another week and nothing. They later emailed and said they couldn’t find the “lost” item. We are disappointed that our item was “lost”. We are talking about two books for CHILDREN. It is not about the value of the books of course but about the misplacement and customer service we received for a place made for CHILDREN. Bummer
